P.O. Box 609

Louisville, NE 68037

(402) 201-3569

captpackrat@captainpackrat.com

Ø       IT Consultant

2015 – 2016

`akbar Press

Created customized computer solutions. Server install and administration. Windows XP/Vista/7/8/10. WiFi security, network support. Onsite technical support. Professional photography. Managed teams of 1 to 2 techs. Clients included: Bodallia Software, AAA Nebraska, Hilton Worldwide.

Ø       PC Technician, Tier 3

01/2015 – 06/2015

US Army Corps of Engineers (through Allstaff Technical Solutions)

Image laptops with Windows 7.  Repair defective equipment.  Forensic data recovery.  Restore PKI encryption certificates. Troubleshoot hardware, software and network issues. Field support.  Research hotfixes & patches.  Secret clearance required.

Ø       IT Consultant

2014 – 2015

`akbar Press

Created customized computer solutions. Server install and administration. Windows XP/Vista/7/8. WiFi security, network support. Onsite technical support. Professional photography. Managed teams of 1 to 12 techs. Clients included: Bodallia Software, AAA Nebraska, Crescent Electric, Caesars Entertainment, Hilton Worldwide.

Ø       System Support Analyst II

3/2013 – 1/2014

Lincoln Financial Group (through Kelly Services)

Responsible for all aspects of the local technical functions of Desktop infrastructure on site. Disaster recovery support. Application deployment and support. Asset deployment. Security policy enforcement. LAN support. Support back office servers (2008 R2, 2012). User training. Citrix and Remote Desktop support. Migrated over 750 users to Windows 7.

Ø       IT Consultant

2011 – 2013

`akbar Press

Created customized computer solutions. Server install and administration. Windows XP/Vista/7. Active Directory migration. WiFi security, network support. Hyper-V and Citrix administration. Secure data destruction and client decommissioning. Onsite technical support. Desktop publishing. Clients included: Bodallia Software, Paradigm Clutch, Molex, Yum! Brands (KFC), Bimbo Bakeries USA, Bank of the West, AAA Nebraska.

Ø       Desktop Architect,

Team Lead

11/2011 – 12/2011

Dell Federal Systems (through Apex Systems)

Fast-track migration of 12,000 Windows XP/7 PCs from Novell to Active Directory for Millard Public Schools. Used 2008 Server to monitor migration and fix missing user accounts. Pushed scripts and inventoried machines using Dell KACE 1000 management appliance. Proactively discovered several potential server issues before they became a problem. Managed a team of six desktop engineers.

Ø       IT Consultant

2006 – 2011

`akbar Press

Created customized computer solutions. Server administration. Windows 2000/XP/Vista/7. WiFi security, network support, firewall configuration. Secure data destruction and client decommissioning. Onsite technical support. Desktop publishing. Clients included: Bodallia Software, Silly Bastard Press, Paradigm Clutch, CDW, American Cancer Society.

Ø       IT Manager

2004 – 2006

Xnergy

Managed the IT department of one of the largest construction companies in Southern California. Installed, maintained and repaired Windows 2000/XP PCs and 2000 and Ubuntu Linux servers. Printer installation and troubleshooting. Created IPsec VPN between offices. Installed 802.11b/g WiFi network. Intrusion detection and packet analysis. Used Terminal Services to improve application response time for remote sites. Administered 125+ cellphones, smartphones and cellular modems. Researched trademark law and filed successful domain dispute with the World Intellectual Property Organization (WIPO). Created annual department budget.

Ø       IT Consultant

2001 – 2004

`akbar Press

Created customized computer solutions. Server design, install and administration. Windows 2000/XP. WiFi security, network support, firewall configuration and intrusion detection. Secure data destruction and client decommissioning. Onsite technical support. Desktop publishing. Represented company and clients at conventions. Clients included: US Bank, Washington Mutual, Limelight Publishing, Silly Bastard Press, Children, Youth & Family Network, Xnergy.

Ø       Engineering Technician

2000 – 2001

Sensormatic Electronics Corporation, Video Systems Division

Developed remote access capabilities using Dial-up Networking, LAN/WAN, 802.11b wireless, and Cisco routers. Team lead for Firewire storage project.  Worked with nStor to diagnose issues with high-end RAID system. Provided training and tier-3 technical support and developed new diagnostic procedures and system recovery tools. Created early method for transmitting live video over cellular. Assisted in developing and testing improved versions of products. Wrote technical manuals and FAQs. Researched security vulnerabilities and developed responses. Provided analysis of competitive products.

Ø       IT Consultant

`akbar Press (1999-2000)

Ø       Store Manager/Lead Tech

Computer Renaissance (1998-1999)

2016

Studying for the CompTIA Advanced Security Professional (CASP) exam

2013

CompTIA Mobile App Security+ (Android Edition) Certified

Dell Certified Systems Expert – Windows 8
Dell Certified Systems Expert – Desktops

2012

CompTIA Security+ _ce Certified IT Security Professional

CompTIA A+ _ce recertified

CompTIA Network+ _ce recertified

DOD 8570 Information Assurance Technical, Level 2 qualified

DOD 8570 Information Assurance Management, Level 1 qualified

2011

Dell DMS Client Soft Skills certified

2006

Brainbench Computer Forensics certified

2004

DOD 8570 Information Assurance Technical, Level 1 qualified

2001

CompTIA Network+ Certified Network Professional

CompTIA i-Net+ Certified Internetwork Professional

1998

Microsoft Certified Professional

CompTIA A+ Certified Service Technician

1992

Dean’s List, Palomar College

1991

Bank of America Achievement Award in the Field of Science